Man, even though it was only a minor rant, my post on Why I No Longer Link To The Likes Of ProBlogger And John Chow created quite a stir. It turned out to be my most popular post ever.
The one thing that I got from the comments is that a lot of people still don't get the importance of customer interaction, whether they're a paying customer or not.
OK, this is the first time I entered a topic in this forum so I hope someone puts me straight if I screwed up.